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| Location | Sussex, United Kingdom |
| Category | Civil Engineering |
| Job Type | Permanent |
| Salary | £85K-£90K + Package |
Description
A major infrastructure services provider are seeking to appoint a Programme Manager to manage deliver a Customer Improvement Programme that will significantly improve digital capability and overall enhanced customer experience. This is a newly created role within the business offering the successful candidate the opportunity to make a real impact and build a rewarding career with a progressive blue chip organisation.
The Programme will include the delivery of a new digital experience platform and the establishment and operation of continuous improvement projects and initiatives based on data analytics and customer contact analysis.
This is a hybrid based role with two days per week expected in the office in West Sussex.
The Role
Reporting to a Programme Director, the Customer Improvement Programme Manager's responsibilities will include:
Leading effective and efficient delivery of the programme through a best-practice programme management framework incorporating both traditional project, agile and continuous improvement initiatives.
Establish and manage governance across the programme to ensure that outputs are delivered on time, to quality and to budget necessitating effective stakeholder and risk / issue management.
Own the business case and be responsible for overseeing delivery of forecast benefits
Ensure risks, issues and dependencies are recorded, monitored and proactively mitigated
Develop scenario analysis to enable evidence-based decision making about risks and opportunities.
Build excellent relationships at all levels across the organisation with the ability to successfully work with and influence stakeholders across a range of departments.
Deliver an effective and timely schedule of project communications, liaising with the relevant internal sponsors and stakeholders.
Experience Required
Suitable applicants will educated to degree level and be able to demonstrate a proven track record of delivery of a complex programme of works with specific experience in customer service,
The role wil suit an experienced Customer Improvement Programme Manager who is a strategic thinker with significant experience managing and positively engaging with stakeholders .
An understanding of change concepts and human factors supported by proven change delivery experience is essential.
Project Management qualifications will be advantageous
For further details on this Customer Improvement Programme Manager opportunity please get in touch with Intersect Global.
The Programme will include the delivery of a new digital experience platform and the establishment and operation of continuous improvement projects and initiatives based on data analytics and customer contact analysis.
This is a hybrid based role with two days per week expected in the office in West Sussex.
The Role
Reporting to a Programme Director, the Customer Improvement Programme Manager's responsibilities will include:
Leading effective and efficient delivery of the programme through a best-practice programme management framework incorporating both traditional project, agile and continuous improvement initiatives.
Establish and manage governance across the programme to ensure that outputs are delivered on time, to quality and to budget necessitating effective stakeholder and risk / issue management.
Own the business case and be responsible for overseeing delivery of forecast benefits
Ensure risks, issues and dependencies are recorded, monitored and proactively mitigated
Develop scenario analysis to enable evidence-based decision making about risks and opportunities.
Build excellent relationships at all levels across the organisation with the ability to successfully work with and influence stakeholders across a range of departments.
Deliver an effective and timely schedule of project communications, liaising with the relevant internal sponsors and stakeholders.
Experience Required
Suitable applicants will educated to degree level and be able to demonstrate a proven track record of delivery of a complex programme of works with specific experience in customer service,
The role wil suit an experienced Customer Improvement Programme Manager who is a strategic thinker with significant experience managing and positively engaging with stakeholders .
An understanding of change concepts and human factors supported by proven change delivery experience is essential.
Project Management qualifications will be advantageous
For further details on this Customer Improvement Programme Manager opportunity please get in touch with Intersect Global.
